Care Manager Certification Practice Exam

Question: 1 / 400

How should a nurse effectively resolve a disagreement between assistive personnel regarding client care?

Report the APs to the charge nurse

Allow the APs to resolve their issues

Confront the APs to discuss their argument

Addressing a disagreement between assistive personnel effectively involves direct communication to clarify the issues and foster a collaborative solution. Confronting the assistive personnel to discuss their argument enables the nurse to address the underlying concerns directly and facilitates an open dialogue. This approach also demonstrates proactive leadership, as it not only seeks to resolve the disagreement but also promotes teamwork and a positive work environment.

By engaging with the assistive personnel in a constructive manner, the nurse can guide them to understand different perspectives and reach a resolution that prioritizes client care. This method can help prevent further conflicts from arising and strengthens the communication skills of all involved, enhancing the overall efficiency and effectiveness of the care team.

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Tell the APs they are acting immature

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